Mix & Match Bundle

Dear Blake,

Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the taste of our product, but we're sorry that the longevity didn't meet your expectations. It's disappointing to learn about your experience with the coil burning out so quickly, and we sincerely apologize for any inconvenience this may have caused.

Our disposable vapes are designed for a finite number of uses, but they should certainly provide a consistent, enjoyable experience throughout their lifespan. A burnt coil within a week is not indicative of the quality standards we strive for at Melody.

We are committed to resolving this issue to your satisfaction. If you could please contact us at support@trymelody.com with your order details and a brief description of the issue, we will ensure this is addressed promptly. Whether it's a replacement, refund, or another solution you're seeking, we're here to help.

Your feedback is crucial for us to continue improving. We appreciate your honesty, and we're dedicated to making sure your next experience with Melody reflects the high standards our customers have come to expect.

Thank you for choosing Melody, and we look forward to assisting you soon.

Best regards,

Ryan
Customer Experience Team, Melody

Dear Blake,

What a wonderful surprise! We're so glad to hear that we could exceed your expectations with the flavor of our non-nicotine vapes. At Melody, we put a lot of research, development, and care into creating flavors that delight, so it's incredibly rewarding to hear that you enjoyed the taste, especially in comparison to other options you've tried.

Breaking away from nicotine doesn't mean you have to sacrifice enjoyment, and your feedback validates our commitment to providing a superior, flavorful experience without the nicotine.

We'd love to hear more about your favorite flavors or any other insights you might want to share. Your feedback helps us refine our offerings and better understand what our customers love the most. Please feel free to reach out to us anytime at support@trymelody.com, whether it's for sharing more thoughts, asking questions, or needing any assistance.

Thank you for choosing Melody and for your positive review. We're excited to continue providing you with great-tasting, nicotine-free options!

Best regards,

Ryan
Customer Experience Team, Melody

Dear Rachel,

Firstly, we want to thank you for trying out Melody and for your feedback on the flavors you've tried — it's great to hear that you enjoyed the pineapple coconut and blue razz lemonade, even if it was just for a short time. However, we're truly sorry to hear about the issue you've experienced with the burnt taste after a few uses. This is certainly not the typical experience we intend for our customers, and we understand how this can be disappointing.

It sounds like you may have received defective units, which is rare, but can happen. We're committed to resolving this issue promptly for you. If you could please send an email to support@trymelody.com with your order details and a description of the issue, we'll get on this right away. We stand behind our products and are dedicated to ensuring that every customer's experience meets our high standards of quality and satisfaction.

We're glad to hear that your shipping experience was quick and efficient, and we hope to resolve your product issue with the same speed and care. Thank you for bringing this to our attention, and for giving us the opportunity to make it right.

Best regards,

Ryan
Customer Experience Team, Melody

Hello Zyk,

Thank you for your review of our Tropical Mango flavor! We're delighted to hear that you enjoyed the authentic taste. At Melody, we strive to craft our flavors to match the best in the vaping world, minus the nicotine, allowing our customers to enjoy the experience without the usual concerns associated with vaping.

It's feedback like yours that lets us know we're on the right track in providing a top-tier vaping experience that doesn't compromise on flavor. If you have any more insights, preferences, or suggestions, please don't hesitate to share. We value customer feedback and use it to make our products even better.

Remember, our customer support is always ready to assist with any queries or concerns you might have. Reach out to us anytime at support@trymelody.com.

Thank you for choosing Melody. We hope to continue to be a part of your nicotine-free vaping experience!

Best Regards,

The Melody Team

Hello Sam,

We're delighted to hear about your success with our Melody Max Pro in your journey to quit vaping. It's truly commendable that you've taken steps towards a healthier lifestyle, and we're honored to be a part of your journey.

Your positive experience with our nicotine-free vape is precisely what we aim to provide for our customers. We understand that quitting nicotine can be challenging, and we're here to offer an enjoyable alternative that doesn't compromise on flavor or satisfaction.

The fact that it's lasted you three weeks and continues to be flavorful is fantastic news. We've designed our products with longevity in mind, ensuring that they provide lasting enjoyment.

If you ever have any questions, need support, or want to share more about your experience, please feel free to reach out to us. We're here to assist at every step. You can contact our customer support team at support@trymelody.com.

Thank you for choosing Melody, and we're proud to be part of your nicotine-free journey. Keep up the great work!

Warm regards,

The Melody Team